Terms of Use
Last updated: 4 November 2026
These terms apply to the CCL Mate app and the website cclmate.com (together, "CCL Mate"). By using CCL Mate you agree to them. If you do not agree, please do not use CCL Mate.
1. What CCL Mate is
CCL Mate is an independent practice tool for people preparing for the NAATI Credentialed Community Language (CCL) test. It is not affiliated with, endorsed by or connected to the National Accreditation Authority for Translators and Interpreters (NAATI). NAATI alone sets, runs and marks the CCL test. Always check NAATI's website for the current test rules.
2. No guarantee of results
CCL Mate helps you practise, but we cannot guarantee that you will pass the CCL test or receive any migration points or visa outcome. Mock-test scores and feedback are estimates produced by artificial intelligence for practice only. They are not official results and may not match how a NAATI examiner would mark you.
3. Content
We work hard to make the vocabulary, sentences, dialogues, translations and recordings accurate and professional, and we check them carefully. Language is complex and mistakes can still occur. If you find an error, please tell us at admin@cclmate.com and we will fix it. Information about Australian services in the practice material is for language practice and is not legal, migration, medical or financial advice.
4. Your use of CCL Mate
You may use CCL Mate for your own personal, non-commercial study. You must not copy, resell, redistribute or publish its content, recordings or software; attempt to extract its content in bulk; interfere with its services (including the AI marking service); or use it in a way that breaks the law. An account is for one person. Please don't share your sign-in.
5. Your language
CCL Mate is set up for the one language you choose when you first open the app. In the Android app, that language is downloaded to your device so practice works offline (AI marking still needs the internet). The online practice (cclmate.com/practice and the Windows app) needs an internet connection.
6. Free and Premium
The online practice (cclmate.com/practice and the Windows app) is free to try with an account: 200 words, 10 sentences and one mock test that you mark yourself against the model answers. Premium opens all the content for your language and AI marking of mock tests. Premium is a subscription: you choose how often you pay (every 2 weeks, every month or every 3 months), in Australian dollars, and it renews automatically until you cancel. You can cancel any time online. You pay on Stripe's secure payment page; see section 7. Premium includes AI marking of up to 150 answers a day (about 5 full mock tests), starting again at midnight Sydney time. Early testers of the Android app get Premium free for 3 months from the day they join the test; it ends by itself and nothing is charged.
7. Payments, subscriptions and refunds
Who sells Premium. Premium is sold by H Dangi, a sole trader in Western Australia, trading as CCL Mate (ABN 79 271 876 944). Contact: admin@cclmate.com.
How you pay. You subscribe on a secure payment page run by Stripe (Stripe Payments Australia Pty Ltd), our payment provider, by card or another way that page offers. Your card details go to Stripe, never to us. Stripe keeps your card (or other payment method) so that each renewal can be charged until you cancel. Stripe's own terms and privacy policy apply to the payment.
The price. Premium costs A$19 every 2 weeks, A$29 every month or A$59 every 3 months, in Australian dollars. No GST is charged: we are not registered for GST. The payment page shows the exact amount before you subscribe, and every renewal is the same amount unless we change the price as described under "Price changes". If your card is in another currency, your bank converts the amount and may add its own fee.
Your subscription. Premium is a subscription. When you subscribe, we charge the price straight away, and then automatically at the start of each new period (every 2 weeks, every month or every 3 months, as you chose) until you cancel. A month is a calendar month: a monthly payment falls on the same date each month, or on the last day of a month that has no such date. There is no minimum term, no notice period and no cancellation fee. You can have one subscription on an account at a time. We email you before your first renewal, before every renewal of the 3-month plan, and at least every 6 months for the other plans, with the date and amount of the next payment and how to cancel. Stripe emails you a receipt after every payment.
What you get. Premium on the CCL Mate account you are signed in with when you subscribe, on every device where you sign in to that account. Premium starts as soon as the first payment is confirmed, usually within seconds. By subscribing, you ask for Premium to start straight away. If the law where you live gives you a right to cancel an online purchase within 14 days (for example in the European Union or the United Kingdom), you keep it: if you cancel within that time, we refund the first payment less an amount for the Premium time you used before you cancelled, as that law allows. If you already have Premium that you bought before 5 November 2026 or that we gave you free, you can subscribe when it ends. Premium belongs to that account. We can move it to another of your accounts only if you subscribed while signed in to the wrong one by mistake: email us.
Cancelling. You can cancel any time, online: sign in on the Premium page at cclmate.com/premium (or open Premium in the online practice) and choose "Cancel subscription", or use the "Manage subscription" link in any receipt email from Stripe. You can also email admin@cclmate.com from the address you subscribed with; your cancellation then counts from when we receive your email. Cancelling takes effect at once: no further payments are taken. Your Premium stays until the end of the period you have already paid for, then ends; until then you can resume the subscription on the same page. We confirm every cancellation by email.
If a payment fails. If we can't take a renewal payment, Stripe emails you and tries your card again over the next 8 days, and your Premium stays on while it tries. You can update your card from that email or on the Premium page. If you cancel while we are trying, we stop at once and nothing more is charged. If no payment goes through, the subscription ends and Premium stops. We don't charge late fees, and you don't owe us for the period that wasn't paid.
Deleting your account. Deleting your CCL Mate account cancels your subscription straight away, and no further payments are taken. Premium time left on the account ends with it and is not refunded for that reason.
Passes bought before 5 November 2026. Premium passes bought before 5 November 2026 were a single payment for a fixed time. They do not renew and end on the date shown on the Premium page. These terms apply to them, except the parts about subscriptions.
If Premium does not open. If you paid and Premium has not opened within 10 minutes, email admin@cclmate.com from the address you paid with. We will open it for you or refund you.
Refunds. No refunds will be given if you have simply changed your mind, for example if you no longer need Premium or your test date changes. Cancelling stops future payments; it does not refund the period you are already in. This does not affect your rights under the Australian Consumer Law (see section 10), or a right to cancel within 14 days that the law where you live gives you (see "What you get"). If Premium has a major failure, you can cancel it and get a refund for the unused part of the period you paid for, or compensation for its reduced value. If your subscription is cancelled or has ended, you can choose to have the lost days added to your Premium instead; while it continues, we refund the lost days. If a problem is not a major failure, we will fix it within a reasonable time; if we do not, you can cancel and get a refund for the unused part. If you were charged twice by mistake, tell us and we will refund the extra payment in full. If you were charged after you cancelled or deleted your account, we refund that payment in full.
We refund to the card or account you paid with, through Stripe. A refund usually shows on your statement within 5 to 10 business days, depending on your bank. If you paid in another currency, the refund uses the exchange rate of your payment. When we refund a payment in full, the Premium time it gave ends. When you cancel after a major failure, your Premium ends on the day you cancel.
Problems with a payment. If something is wrong, please email us first. If you ask your bank to reverse a payment, we cancel the subscription straight away, so no further payments are taken, and we may end the Premium time that payment gave while the bank decides.
Price changes. We may change the price of Premium. If we change the price of your subscription, we will email you at least 30 days before the new price applies to you. It applies from your first renewal after those 30 days. If you don't want to pay the new price, cancel before that renewal and you won't be charged it. A price change never affects a period you have already paid for.
If we end your subscription. We may end a subscription only for a good reason: if you seriously or repeatedly break these terms, if the law requires it, or if we stop offering Premium. We will tell you by email. Unless it is because you broke these terms, we refund the unused part of the period you have paid for. If a second subscription is started on an account that already has one, we cancel the second one and refund its payment in full. If your account has Premium for life, we cancel any subscription on it so that it doesn't renew. We tell you by email in both cases.
8. Intellectual property
The CCL Mate name, logo, app, website, and all practice content and recordings are owned by CCL Mate or its licensors and are protected by copyright and other laws. "NAATI" is a registered trade mark of the National Accreditation Authority for Translators and Interpreters Ltd, used here only to describe the test CCL Mate helps you prepare for.
9. Availability and changes
We may update and improve CCL Mate. Features that need the internet, such as AI marking, may occasionally be unavailable. We may change these terms: a change applies from the day it is published, and we will tell you in the app or on this website about any significant change. If a significant change is not in your favour and you have a subscription, we will email you at least 30 days before it applies to you, and you can cancel before then. If a change to CCL Mate or to these terms significantly reduces what Premium gives you, you can cancel your subscription and ask us for a refund of the unused part of the period you have paid for.
10. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. For a major failure with the service, you are entitled to cancel it and to a refund for the unused part, or to compensation for its reduced value. You are also entitled to compensation for any other loss or damage that was reasonably foreseeable. If a failure is not a major failure, you are entitled to have it fixed within a reasonable time and, if this is not done, to cancel and get a refund for the unused part.
11. Privacy
Our Privacy Policy explains how we handle your information.
12. Governing law
These terms are governed by the laws of Western Australia, Australia.