Delete your CCL Mate account

Last updated: 5 November 2026

You can delete your CCL Mate account at any time. Deleting it permanently removes the account (your email address and sign-in) and all the study progress saved in it: your name and test date, chosen language, word reviews, right and wrong answers, game results, daily activity and mock-test results. It cannot be undone.

Delete it in the app (immediate)

1. Open CCL Mate on your phone, tablet or computer, or the online practice, and sign in.
2. Go to Settings, then Account.
3. Tap Delete account and confirm.

If the app asks you to sign in again first, sign out, sign back in, and then delete the account.

Or ask us to delete it

Email admin@cclmate.com from the email address of your account, with the subject "Delete my CCL Mate account". We delete the account and its progress within 7 days and reply to confirm.

What is not kept, and what is deleted separately

• Recordings of your answers are never kept by us; copies on your devices are removed when you uninstall the app.
• "Challenge a friend" results are deleted automatically 30 days after each challenge.
• Records that protect the service from abuse (which languages were unlocked and how many requests were made in a day) may be kept for security. They hold no study progress, recordings or answers.
• If you bought Premium, the records of your payments are kept for 5 years, because the law requires us to keep business records.
• If you have a Premium subscription, deleting your account cancels it straight away, and no further payments are taken. Any Premium time left ends with the account and is not refunded for this reason.

More about what we hold and why: Privacy Policy.